Services Operations Specialist (m/f)

What we offer

We offer:

a role with responsibility, independence and the possibility to contribute proactively, as well as a teamwork culture with room for individual development,
hybrid job,
employment under a replacement,
employment in an international organization who is one of the worldwide leaders in its sector and has a stable market position,
development and qualification improvement in multicultural environment,
sharing the costs of private medical care,
group insurance.

Currently, for one of our clients: a global technology leader focusing on intelligent infrastructure for decentralised energy systems, automation and digitisation of process and manufacturing industries, as well as intelligent mobility solutions for the road and rail transport industry, we are looking for people to fill the position: Services Operations Specialist (m/f).

Your Tasks

Responsibilities:

check Services Bid Quality and alignment of Zimit Quote, Service Estimate, and SOW,
for transactional business: create opportunity in Salesforce, prepare SOW, initiate PM70, create Delivery Project,
validate new projects/budgets and work at risk,
create Project Order in SAP, assign PM, manage Customer PO,
ensure correct customer records in PSA and SAP,
create/manage Purchase Requisition and PO in SAP,
reconcile project costs in PSA and SAP with PM,
monitor and generate invoices (Billing, Pre-Billing, Credits),
support PM with customer billing requirements,
review billing transactions in SAP,
support PM with budget reallocations,
close/reopen projects and budgets in PSA and SAP,
qualify opportunities,
prepare and manage training forecast,
develop a training program in accordance with the customer’s objectives,
search for trainers, including among partners, who can deliver the required training,
coordinate training programs,
handle preparation and signing of contracts,
collaborate with the Engagement Manager, the Project Manager and Services Business Management on opportunity and project management activities,
act as a point of contact for Engagement Managers, Project Managers, Resource Managers, Services Business Managers, Service Delivery Resources, Finance, Legal, Global Order Management, Procurement, Accounts Receivable and Credit and Collections,
work under light supervision to support with Consulting and Learning Services Opportunities and Projects of small to mid-size,
support the Services Engagement Lifecycle from Opportunity to Booking and from Order to Cash, as part of a Region and/or Zone Services organization.

Your Qualifications

Requirements:

university degree level or relevant extended industrial experience,
minimum of 1-2 years’ experience in an Opportunity to Order role,
experience transactional processing of quote and/or proposal activities in adherence with prescribed policy and processes,
experience achieved in a multinational company environment,
knowledge of systems (ERP/SAP),
process improvement engagement as an active participant,
analytical skills, excellent attention to detail, strong communication skills,
fluency in written and spoken English.