IT Support Analyst (m/f)

Co oferujemy

We offer:

the unique opportunity to be a part of the new team from the beginning and to help shape the working environment,
employment contract / full time,
salary range: 10.000 - 12.000 PLN brutto,
hybrid job,
employment in an international organization who is one of the worldwide leaders in its sector and has a stable market position,
possibility to work in a highly professional, stimulating, and challenging work environment of a multinational company with a great and long-term career perspective,
development and qualification improvement in multicultural environment,
private medical care,
sharing the costs of sports activities,
group insurance.

Currently, for one of our clients – a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation helping innovative global manufacturers design better products in a short time, with the resources of a large company, and the energy of a software start-up – we are looking for people to work 100% remotely and fill the position: IT Support Analyst – Intermediate (m/f).

Twoje zadania

Your tasks:

providing remote and in-person end-user support, as required, using standard tools and processes,
meeting response/service levels as determined by IT,
racking hardware in server room / patch paneling,
providing O365 Client-side application support, especially Teams and OneDrive,
Client System Management – reimaging and replacing,
local Asset Handling – ordering, handover, retiring assets in line with company policy, keeping hardware tracking tool up to date,
troubleshooting basic and intermediate IT issues, escalating to advanced teams when required,
new Employee IT on-boarding, providing an IT induction, including offboarding for leavers,
providing on-site assistance for remote technical teams,
maintaining data, software, and hardware security and emergency procedures,
working with hardware vendors to provide corrective and preventive hardware maintenance,
assisting with on-going assessment and upgrading of systems and infrastructure,
writing user and system administration documentation,
working with ISO 9001, ISO 27001 and TISAX standards, taking a part in preparation for recurring recertification audit.

Twoje kwalifikacje

Requirements:

Bachelor's degree in a computing discipline or equivalent experience: with at least 2-4 years of experience in IT,
1-2 years of Help Desk/Service Desk experience preferred,
strong working knowledge of current Microsoft-based operating systems,
strong working knowledge of multiple browsers (IE, Chrome, Firefox),
previous Help Desk/Service Desk experience preferred,
knowledge, training or experience with Unix or Mac desirable,
knowledge of emerging tools, techniques and technologies,
experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint,
knowledge of antivirus software, PKI, data security and data encryption desirable,
experience or training with set-up and troubleshooting of remote connectivity,
basic understanding of PC hardware set-up and configuration, MCP, CompTIA, A+ and/or network+ certification would be desirable,
Microsoft SharePoint knowledge, preferred,
previous Service Desk or Network operations experience, preferred,
working basic knowledge of Networks and troubleshooting network connection issues,
account management, Active Directory knowledge (add, change), preferred,
basic Windows Server administration knowledge is useful but not essential.

Location: Warszawa (Praga district).