Knowledge Management Specialist (m/f)

Tasks:

• manage the end-to-end knowledge lifecycle aligned with AI-readiness, including article creation, reviews, approvals, updates, translations, and retirement,
• drive knowledge governance activities, including expired article management, content quality reviews, and compliance monitoring,
• partner with Authors, Subject Matter Experts, Knowledge Managers and Knowledge Owners to ensure knowledge content remains accurate, relevant and user-friendly,
• provide advisory, training, and support to Authors, Knowledge Owners, and stakeholders on knowledge management processes and tools,
• support the implementation and adoption of Knowledge-Centered Service (KCS) methodology and best practices,
• monitor and coordinate Knowledge Feedback Tasks, ensuring timely resolution and appropriate stakeholder engagement,
• conduct knowledge gap analysis using feedback, employee inquiries, virtual assistant transcript reviews, and operational insights,
• develop and maintain documentation to support standardization and operational excellence,
• create and maintain knowledge management reports, dashboards, KPI tracking files, and performance metrics,
• coordinate translation activities,
• manage and support HR Knowledge Community, fostering collaboration and knowledge sharing across teams,
• create knowledge-related communications and awareness materials.

Requirements:

• interest in HR, digital tools & digital content management,
• strong analytical skills with the ability to interpret data and translate insights into actionable recommendations,
• excellent written and verbal communication skills in English,
• experience working with AI tools, including conversational chatbots and SharePoint, Microsoft 365, as well as ServiceNow Knowledge Management,
• strong stakeholder management and collaboration skills in a global environment,
• ability to manage multiple priorities and work independently,
• strong attention to detail, organizational skills, and problem-solving abilities.